Last updated: August 2026 · Hackshade Technologies Private Limited
All services provided by Hackshade Technologies involve significant time, planning, and skilled labour. Please read this policy carefully before engaging us for any project.
Hackshade Technologies provides custom software development, website development, mobile app development, IT consulting, and cybersecurity services. All engagements involve bespoke work — designed, planned, and developed specifically for each client. Due to the time-intensive and custom nature of this work, our refund policy is structured accordingly.
All projects require an advance payment — typically 50% of the agreed project cost — before work begins. This advance is used to allocate team resources, begin discovery, and commence design and development. The advance payment is non-refundable once work has commenced, as it covers the costs incurred during the initial project phases.
A full refund of the advance payment is applicable only if Hackshade fails to commence work within the timeline agreed upon in the project proposal, without any valid reason or prior communication. If work has commenced and the Client wishes to cancel, a partial refund may be considered based on the proportion of work completed at the time of cancellation. This is assessed on a case-by-case basis.
No refund will be issued in the following situations: (a) Work has already commenced and the Client cancels the project. (b) The Client is dissatisfied with the direction of the project but the work delivered matches the agreed scope. (c) Delays caused by the Client — including delayed content, approvals, or feedback — lead to extended timelines. (d) The Client changes the scope of work after the project has begun.
If you are dissatisfied with any deliverable, please raise it with us in writing at business@hackshade.in within 7 days of delivery. We are committed to resolving genuine concerns — this may include revisions, corrections, or, in rare cases, a partial credit. We aim to resolve all disputes amicably before any formal process.
For fixed-price website packages, the advance payment is non-refundable once we have begun work on your website. If the project is cancelled after delivery, no refund is applicable as the domain and hosting costs have already been incurred on your behalf.
To raise a refund request or dispute, email us at business@hackshade.in with your project details and reason for the request. We will respond within 3 business days.
Have a question about this policy?
We are happy to clarify anything before you engage us. Reach out before starting a project if you have concerns.
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